/ FAQs

Ambulatory infusion refers to injection or infusion therapy at a free-standing facility, where the treatment plan that the patient and their prescriber agree to is administered. It is equivalent to a doctor giving a patient a prescription and them picking up their medication at a pharmacy, the only difference being that the medication is administered to the patient in the ambulatory infusion center.

Hospital infusion generally refers to a hospital-owned and hospital-operated center, with its own physicians, who re-evaluate each patient to determine the best course of therapy, and who sometimes take over the care of that patient. Additionally, hospital contracts tend to be richer than those of independent centers, so if a patient has any form of cost sharing (coinsurance, deductible, etc.) then their bills tend to be significantly higher at hospital infusion centers.

There are several reasons why certain therapies are administered via injection or infusion. These include bioavailability (the proportion of the medication taken which ends up in the bloodstream – oral medications are far less bioavailable than injected ones); stability (not all medication molecules can survive travel through the stomach and gastrointestinal system); dosage control (with injected medications the doctor can precisely control how much medication is delivered, where oral medications are far less precise); onset of action (injected and infused medications are almost immediately available for action in the body, whereas oral medications take time to build up and reach therapeutic levels); and patient compliance (doctors can be sure that a patient has taken the correct dosage at the correct time when it is administered by a medical professional).

Most physician offices are not equipped for the logistics of infusion administration, which requires protocols, training, supervision and the right space and equipment. They also need to have access to certain medication distribution systems, which most physicians do not have.

Injections and infusions are administered by Registered Nurses or Nurse Practitioners at Agile Infusion. All our nurses are highly qualified, experienced, trained, follow rigorous protocols, and have access to select tools to ensure that they are providing patients with the highest quality care.

At Agile Infusion we ensure that the medications are delivered to our centers in advance of your appointment. Except in select cases where we may need you to approve your pharmacy shipping a medication directly to us, you should not have to contact a pharmacy benefits service at all. To ensure that medications are safely handled we require all medications be shipped to us by distributors, patients are not permitted to bring in their own medications.

The length of time varies, and depends on the medication, how far into therapy a patient is, and their state of health. In general, injection appointments take 10-20 minutes, and infusions take 60-90 minutes. For more details, please speak to our staff when scheduling your appointment

We strive to make our patient experience as smooth and straightforward as possible. We do not have a waiting room, rather we stagger our patient appointments so that you can show up just before your scheduled appointment (unless we request you come in early, such as to complete paperwork) and get right into your comfortable infusion chair.

After verifying your personal information, reviewing your chart with you and going through a number of intake questions, your nurse will prepare your medications and administer them. Once your therapy is complete, if there is no mandated observation period, you will schedule your next therapy if one is needed, and you can go on with your day.

If you have any questions, please do not hesitate to ask them. We want you to be as comfortable as possible, and at all times you should expect to be treated with kindness and respect.

Absolutely! Each of our infusion chairs has a guest chair alongside it, and another chair is available if you come with more than one person.

Our goal is to get each patient as much financial assistance as they need. Our staff will work with your insurance carrier to get your therapy authorized and connect each eligible patient with manufacturer or third-party assistance programs to help get financial assistance with deductible and coinsurance.