Frequently Asked Questions
First, this company was founded by experts in medical billing, surgery, and the legal pursuit of insurance payments, so we have a unique set of skills based on years and years of experience in field, on top of top-notch JD and MBA educations. Second, everything we do, from the first paperwork we share with our clients, is set up to enable us to extract the highest possible legitimate revenue from each surgery, so that the claims we handle are most likely to get paid, and those which need to be handled by legal counsel are best leveraged for those cases.
We will handle all your outbound claims, denial and underpayment workup, inbound remittances and payments, carrier negotiations and patient billing. We can also provide either comprehensive coding services or professional review of your own coding. Additionally, we provide our clients with patient paperwork which best enables us to collect on those claims. And we offer robust and comprehensive Business Intelligence reporting on our work, either as canned reports or as dynamic access to up-to-date data in near real time.
This could not be easier – there is a client portal link at the top of our website, where clients can log in and drop scans of their files. This is encrypted, HIPAA-compliant, and simple to use. Whether you have a state-of-the-art medical records system, or you are dictating and filing your charts on paper, our portal is easy to use. And if we need additional information, we can communicate via user-friendly encrypted email.
Absolutely not. Our services make it easier for your staff to manage the administrative tasks that they already need to deal with in the practice, but if anything you gain more transparency into your billing system. Thanks to our reporting, you can see exactly where things stand all the time. Your data might be sitting on the servers our system uses, but you can have copies of your data at any time, including full exports which can be used to reconstruct your billings on another system if necessary. So your information is still available to you, the process is secure, and your staff will have the time they need to take care of your patients.
Our services are priced competitively. That does not mean that they are the cheapest around, but they are the best bang for the buck that you can get for services of this high quality, and in the billing arena high quality means more money in your pocket, which ultimately means that you make more at the end of the day.